I have consulted Nintendo and had a long conversation with them in regards to system repairs and the role of Black Ops. The following is the information I got from their tech representative via phone call, some of which is absolutely at odds with Activision’s denial of software glitches for the Nintendo Wii copies of Black Ops.
1.) Nintendo has an open case on Black Ops. Whether or not Activision denies any responsibility for Wii system failures, Nintendo disagrees. Prior to mentioning that I was playing Black Ops when the disc reading errors occurred, the Nintendo representative was recommending that I purchase a Nintendo endorsed cleaning kit and see if that corrected the issue. If it didn’t correct the problem, I would pay $75 plus shipping fees (since my system’s one-year manufacture’s warranty had expired) to send it to a Nintendo repair shop for them to replace the disc drive. When I finally mentioned the game, the Nintendo Representative said, “Wow. You should have told me you owned Black Ops.”
2.) Nintendo will repair a Wii system for FREE if the damage is caused by Black Ops. They will pay for Fed Ex Express shipping. They will pay for replacing the disc drive in the Wii System. They will send it back with a new copy of Black Ops. Why? Nintendo acknowledges that, although this is damage caused by third party software and my warranty has expired, it is software that is legal and bearing the “Official Nintendo Seal.” According to the representative, they have had a multitude of similar cases in relation to Black Ops and, in his words, “Activision has caused us a lot of problems with Black Ops.”
3.) Disc Drive Errors relating to Black Ops are NOT due to faulty Nintendo Wii consoles. Both Activision and Treyarch have claimed that disc drive crashes have occurred only with Wii consoles with pre-existing issues or customer mishandling. Nintendo, again, disagrees. In contrast, the Nintendo representative said certain copies of Black Ops can “put the final nail in the coffin” for older Nintendo Wii consoles, and shorten the lifespan of new Wii consoles due to frequent game freezes. Nintendo believes this is the case to such a degree that it is fixing disc drives at its own cost and seeking reimbursement by Activsion on the back end of the process.
4.) Nintendo will not fix the problem if it sees software or hardware mods installed. The free fix of the disc drive errors is not applicable if the company’s techs notice software or hardware mods/hacks installed on the system, regardless if [u]Black Ops[/u] is the cause or if you are still under your manufacture warranty.
If you are a Nintendo Wii Black Ops player and have had the misfortune to have the game cause a disc drive failure, these are the steps in which to get your system fixed, shipped, and get a new copy of Black Ops for free:
A.) Call the Nintendo Tech Line: 1-800-895-1672
B.) Tell them that you have done the troubleshooting recommended in your Nintendo Wii User Manual and the “Disc Could Not Be Read” error message still persists.
C.) Tell them that the issue occurred while playing Black Ops. At this point, the Tech should acknowledge that Nintendo will fix the issue for free.
D.) After giving the appropriate contact information, Nintendo will send you a pre-paid Fed Ex Express shipping label to your email address that you will print out.
E.) You will use that label to send just the Nintendo console (i.e.: no accessories or cables) boxed up and the Black Ops game disc in a Ziplock back.
F.) Nintendo claims that, for United States customers, you will get your fixed system and new copy of the game in two-to-three weeks, and in less time for California residents because the main repair shop is based in California.
G.) Because Nintendo is well aware of the nature of the disc drive errors relating to Black Ops, representatives are fairly sure that game data and saved files will not be lost in the repair process.
I have just started the process, so I will keep you all up to date in how well it works. Personally, I am quite pleased with Nintendo’s willingness to, in a sense, bite the bullet for Activision, and I hope this can come to use for any Nintendo Wii Black Ops player out there feeling a bit discouraged with not only the breakdown of their beloved console, but also with the denial of causation by Activision and Treyarch.
[View updates on this article that have occurred after original publication HERE.]